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Objective

  • Analytics Driven End to End Collection Automation
  • Reduce Bounce Rates in Bucket 0 and Increase Normalisation in all Delinquent Bucket

Solution & Services Executed

  • Deployed Decision Collect Engine
  • Deployed Robo Collection Engine +TeIe Call Automation + Field Collection Automation + Legal Automation Engine
  • Provided Multi Lingual Robo Collection Services ( E-mail, WhatsApp, IVC, BOTS)
  • Provided Intelligent Dialler Driven Call Centre Services
  • Provide Legal Notices Services
  • Real Time Dashboarding and Monitoring

Outcome

The combination of Decision collect platform and Robo collection services has resulted in substantial improvement in overall collection .

22% increase in Normalization in 6 Months resulting lift over $120 Millon

Average of 7% reduction of monthly bounce rates

Increase in NPS over 25% in 9 months

Designed and Developed by Lending Industry Domain Experts with over 20 years of experience, Credit Nirvana is one of the World’s first ML Analytics driven and Digital First end to end Debt Collection Platforms.

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